TRAPPED IN A SUBSCRIPTION — Consumer Guide on Click-to-Cancel Laws
Have you ever tried to cancel a subscription, only to be stuck in an endless loop of menus, upsells, or support calls? You’re not alone—and now, you don’t have to take it anymore.
On March 31, 2025, the Federal Trade Commission’s (FTC) “Click-to-Cancel” Rule takes effect, requiring businesses to make it just as easy to cancel a subscription as it was to sign up. No more hiding the cancel button. No more “call during business hours” nonsense. Just one click, and you’re done.
At R23 Law Consumer Protection Attorneys, we’re not just applauding these changes—we’re enforcing them.
🔎 What Is the FTC’s “Click-to-Cancel” Rule?
Finalized on October 16, 2024, this updated rule strengthens the FTC’s Negative Option Rule, targeting companies that trap consumers in recurring charges. Here’s what it mandates:
Simple Cancellation: A clear, easy-to-find “click-to-cancel” button for online services—no buried settings or phone calls required.
No Hidden Traps: Businesses must offer cancellation before trying to pitch retention deals or alternate offers.
Informed Consent: Companies must clearly explain renewal terms and get your explicit consent before charging.
Penalties: Each violation could cost companies up to $51,744. Worse? Non-compliant charges could be considered “unconditional gifts”—meaning you may be owed a full refund.
🔗 Learn more: FTC Click-to-Cancel Rule
California Consumers: You’re Even Better Protected
The California Automatic Renewal Law (ARL)—recently updated in 2024—requires:
Clear billing terms
Advance renewal notices
Easy cancellation methods
Coverage of free trials and auto-renewals
Violations carry $2,500 fines per infraction and open the door for private lawsuits. Pair that with federal rules, and California consumers now have serious power.
🔗 Read the law: California Business & Professions Code § 17600 (ARL)
Common Violations We See
You might have a case if:
You were charged after canceling—or couldn’t cancel at all.
You were told to call even though you signed up online.
You got hit with charges after a free trial expired without notice.
You had to reject upsells just to cancel.
Your card kept getting charged after you opted out.
These are more than annoyances—they’re illegal.
How R23 Law Fights Back
At R23 Law, California Consumer Protection Attorneys help consumers:
Get refunds for unauthorized or deceptive charges
File individual or class action lawsuits
Hold companies accountable for violating FTC and California laws
We’ve handled cases against streaming services, gyms, mobile apps, and subscription boxes. Whether you’re dealing with a recurring charge or a systemic trap, we’re ready to help.
Don’t Just Cancel—Take Action
If you’re stuck in a subscription nightmare, we can:
Review your case
Explain your rights
Pursue compensation on your behalf
Let’s put your power to work.
Call 1 (888) 533-2948
Visit www.R23Law.com to schedule your free consultation.
Together, we can cancel the injustice—and force companies to follow the law.
